Pre-Order Process

If you see an "Add to Cart" button then that means we are taking orders with normal lead times, and you can disregard the pre-order process below.

Thanks for your interest in pre-ordering one of our products.  Here’s how the process works:

  1. Click the “Pre-order” button on the product page.
  2. If required, enter your name and email in the form that pops up and click "Pre-order" at the bottom.  Only click the button once!
  3. We will send you a confirmation email.
  4. Proceed to checkout and enter your delivery and payment info.
  5. Cick the "Pay now" button to submit your order.  You will be charged at this time.
  6. When we are ready to ship we will send you a shipping confirmation email with tracking number. 
  7. Paid orders are expected to ship by the estimated date, in the order in which payments were completed.

 By placing a pre-order, you agree to the following terms:

  • You are committing to buying a unit.
  • When you place a pre-order payment may be collected up front.  Please read the pre-order details carefully before checking out.
  • Ship dates represent our best estimate.  Units will only be offered for pre-order subject to component availability.  
  • Orders are not created until checkout is completed.
  • We reserve the right to cancel a pre-orders if a payment charge fails.
  • Cancelling an order after we charge your payment method may result in a 3% restocking fee.

    If you have any questions or would like to cancel your pre-order please email us.   Or you can visit the Customer Pre-order Portal.

    * These terms apply to Silver Bullet mk2, Chroma, Chroma+, and Chroma X.