Pre-Order Process
If you see an "Add to Cart" button then that means we are taking orders with normal lead times, and you can disregard the pre-order process below.
Thanks for your interest in pre-ordering one of our products. Here’s how the process works:
- Click the “Pre-order” button on the product page.
- If required, enter your name and email in the form that pops up and click "Pre-order" at the bottom. Only click the button once!
- We will send you a confirmation email.
- Proceed to checkout and enter your delivery and payment info.
- Cick the "Pay now" button to submit your order. You will be charged at this time.
- When we are ready to ship we will send you a shipping confirmation email with tracking number.
- Paid orders are expected to ship by the estimated date, in the order in which payments were completed.
By placing a pre-order, you agree to the following terms:
- You are committing to buying a unit.
- When you place a pre-order payment may be collected up front. Please read the pre-order details carefully before checking out.
- Ship dates represent our best estimate. Units will only be offered for pre-order subject to component availability.
- Orders are not created until checkout is completed.
- We reserve the right to cancel a pre-orders if a payment charge fails.
- Cancelling an order after we charge your payment method may result in a 3% restocking fee.
- In-stock items will be held until pre-ordered items can be shipped, if ordered at the same time.
If you have any questions or would like to cancel your pre-order please email us. Or you can visit the Customer Pre-order Portal.
* These terms apply to Silver Bullet mk2, Chroma, Chroma+, and Mojo Modules.