Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it (brand new), unworn or unused, with tags, and in its original packaging, which must also be in . It must also include all original materials (power supply, power cord, product card, etc.). Please refrain from racking 19 inch rackmount gear during this trial period so that the faceplate and enclosure don't get scratched or nicked. The original packaging must also be sent back in original "like new" condition.
To start a return, you can contact us at mission@louderthanliftoff.com. Please reference your order number or provide proof of purchase from our online store.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mission@louderthanliftoff.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original outbound shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that you are responsible for ensuring safe shipment and delivery of all returned or exchanged items up until the point when it is in our possession. Unfortunately we cannot issue refunds or process exchanges for lost or stolen items.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, software (plugins), or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days from the delivery of the last item, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused/undamaged, with tags, and in its original packaging with all accessories like power supplies and power cords. You’ll also need the receipt or proof of purchase. If you exercise your right of withdrawal, we will refund the full purchase price including the standard outbound shipping cost. We will not refund upgraded or express shipping charges or any VAT, import duties, or customs fees paid directly to customs authorities or shipping carriers. Return shipping costs are the responsibility of the customer. Refunds will be issued within 14 days of receiving your withdrawal request. A restocking fee may apply as mentioned in the Refunds section below.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mission@louderthanliftoff.com.
Items returned in a damaged or incomplete condition may be subject to a 15% restocking fee. This includes any cosmetic damage to faceplates or enclosures, and original packaging.
Please note that we do not refund the cost of outbound shipping, import duties, VAT, or currency conversion differences. Import duties and customs fees are the customer's responsibility and are non-refundable, as they are paid directly to customs authorities and are outside the control of Louder Than Liftoff LLC.